Last week, I went to the mall to get my \u201cears lowered\u201d at the salon. While sitting in the chair, I couldn\u2019t help but notice a nearby wall with paper stars taped to it.<\/p>\n
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\u201cWhat are the stars about?\u201d I asked my hair stylist.<\/p>\n
She proceeded to explain that they were a part of a performance measurement system that the salon had in place. Upon further inquiry, I learned that the salon had quite a few performance measurements: those that related to profitability (e.g., number of upsold services), quality (e.g., number of customer complaints and \u201cre-do\u2019s\u201d), and other important priorities of the salon.<\/p>\n
These performance measurements were directly tied to compensation (including pay and number of paid vacation days) and good measurements were pre-requisites to \u201cadvancing within the company.\u201d I was quite impressed!<\/p>\n
While I am a big proponent of performance measurement in business, I never really thought that a hair salon would have such a sophisticated measurement process.<\/p>\n
Then I got a little irritated.<\/p>\n
I know that there are many mid- to large-size companies that do not have any performance measurements in place for their buyers. While this made me bristle in the past, now that I see that a hair salon measures its employees so closely, it really fires me up that some people in desirable purchasing leadership roles aren\u2019t even that far along!<\/p>\n
If your buyers\u2019 performance isn\u2019t measured as closely as my hairstylist\u2019s performance, something is wrong!<\/p>\n
Get some measurements in place. Sooner rather than later!<\/p>\n
If you don\u2019t, the next \u201ctrimming\u201d that\u2019s done may be your position being cut from the org chart.<\/p>\n","protected":false},"excerpt":{"rendered":"
Last week, I went to the mall to get my […]<\/p>\n","protected":false},"author":12,"featured_media":4137,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2742","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-procurement"],"yoast_head":"\n