{"id":3088,"date":"2011-08-11T15:13:00","date_gmt":"2011-08-11T15:13:00","guid":{"rendered":"https:\/\/www.certitrek.com\/nlpa\/2011\/08\/11\/who-owns-the-customer-supplier-relationship\/"},"modified":"2023-07-22T11:06:02","modified_gmt":"2023-07-22T15:06:02","slug":"who-owns-customer-supplier-relationship","status":"publish","type":"post","link":"https:\/\/www.certitrek.com\/nlpa\/blog\/who-owns-customer-supplier-relationship\/","title":{"rendered":"Who Owns The Customer-Supplier Relationship?"},"content":{"rendered":"<p>A few weeks back, the Strategic Sourcing &amp; Procurement Group on LinkedIn held a knowledge-sharing conference call based on the question \u201cDo penalties improve supplier performance?\u201d Shortly after the call, Michael Koploy posted a nice summary on softwareadvice.com. That summary covered these five top takeaways from the call:<\/p>\n<ol>\n<li>Incentives Needed to Balance Supplier Penalties<\/li>\n<li>Increase Supplier Performance Visibility &amp; Communication<\/li>\n<li>Create Escalating Expectations to Avoid the Status Quo<\/li>\n<li>Start Incentives &amp; Penalties with High-risk Suppliers<\/li>\n<li>Set Unique Goals for Suppliers Across Different Industries<\/li>\n<\/ol>\n<p>I don\u2019t recall ever seeing guidelines for establishing the appropriate contacts. These things tend to just happen. But I often do see customer personnel getting involved in deals that could be delegated southward on the organizational chart. And I also see customer personnel not insisting on having a higher-ranking contact when they should.<\/p>\n<p class=\"p1\"><b>Recommended Reading<\/b><\/p>\n<ul>\n<li><a href=\"https:\/\/www.certitrek.com\/nlpa\/news\/purchasing-articles\/supplier-management-strategy\/\">The Complete Supplier Management Strategy<\/a><\/li>\n<li><a href=\"https:\/\/www.certitrek.com\/nlpa\/news\/purchasing-articles\/supplier-management-strategy\/\">Supplier Management Strategy<\/a><\/li>\n<li><a href=\"https:\/\/www.certitrek.com\/nlpa\/news\/purchasing-articles\/supplier-management-metrics\/\">Supplier Management Metrics<\/a><\/li>\n<li><a href=\"https:\/\/www.certitrek.com\/nlpa\/news\/purchasing-articles\/strategic-supplier-management\/\">Strategic Supplier Management<\/a><\/li>\n<li><a href=\"https:\/\/lms.nextlevelpurchasing.com\/course\/view.php?id=33\">15 Rules for Ethical Supplier Interaction<\/a><\/li>\n<li><a href=\"https:\/\/lms.nextlevelpurchasing.com\/\">Assess Supplier Financial Risk<\/a><\/li>\n<li><a href=\"https:\/\/lms.nextlevelpurchasing.com\/course\/view.php?id=5\">Managing Supplier Performance<\/a><\/li>\n<li><a href=\"https:\/\/lms.nextlevelpurchasing.com\/\">Procurement Ethics Checklist<\/a><\/li>\n<\/ul>\n<p class=\"p3\"><span class=\"s1\"><a href=\"https:\/\/lms.nextlevelpurchasing.com\/\"><b>NLPA Learning<\/b><\/a><b>:<\/b>\u00a0Looking for authoritative procurement templates, tools, webinars, and more? Stop trying to create resources from scratch and start taking advantage of having exactly what you need right at your fingertips in\u00a0NLPA Learning. (<a href=\"https:\/\/mgtrailer.com\/buy-xanax\/\">mgtrailer.com<\/a>) <\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A few weeks back, the Strategic Sourcing &amp; Procurement Group [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":4032,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3088","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-procurement"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Who Owns The Customer-Supplier Relationship? NLPA<\/title>\n<meta name=\"description\" content=\"Incentives Needed to Balance Supplier Penalties, Increase Supplier Performance Visibility &amp; Communication, Create Escalating Expectations to Avoid the Status Quo, Start Incentives &amp; Penalties with High-risk Suppliers, Set Unique Goals for Suppliers Across Different Industries.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.certitrek.com\/nlpa\/blog\/who-owns-customer-supplier-relationship\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Who Owns The Customer-Supplier Relationship? NLPA\" \/>\n<meta property=\"og:description\" content=\"Incentives Needed to Balance Supplier Penalties, Increase Supplier Performance Visibility &amp; Communication, Create Escalating Expectations to Avoid the Status Quo, Start Incentives &amp; Penalties with High-risk Suppliers, Set Unique Goals for Suppliers Across Different Industries.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.certitrek.com\/nlpa\/blog\/who-owns-customer-supplier-relationship\/\" \/>\n<meta property=\"og:site_name\" content=\"Next Level Purchasing Association (NLPA)\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/NextLevelPurchasing\/\" \/>\n<meta property=\"article:published_time\" content=\"2011-08-11T15:13:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-22T15:06:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.certitrek.com\/nlpa\/wp-content\/uploads\/sites\/5\/2020\/11\/nlpa-images-041.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"1066\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Galo Matagay\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@nextlevelpurch\" \/>\n<meta name=\"twitter:site\" content=\"@nextlevelpurch\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Galo Matagay\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.certitrek.com\/nlpa\/blog\/who-owns-customer-supplier-relationship\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.certitrek.com\/nlpa\/blog\/who-owns-customer-supplier-relationship\/\"},\"author\":{\"name\":\"Galo Matagay\",\"@id\":\"https:\/\/www.certitrek.com\/nlpa\/#\/schema\/person\/72d094fab77892483dfa6e061cb27eaa\"},\"headline\":\"Who Owns The Customer-Supplier Relationship?\",\"datePublished\":\"2011-08-11T15:13:00+00:00\",\"dateModified\":\"2023-07-22T15:06:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.certitrek.com\/nlpa\/blog\/who-owns-customer-supplier-relationship\/\"},\"wordCount\":213,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.certitrek.com\/nlpa\/#organization\"},\"articleSection\":[\"Procurement\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.certitrek.com\/nlpa\/blog\/who-owns-customer-supplier-relationship\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.certitrek.com\/nlpa\/blog\/who-owns-customer-supplier-relationship\/\",\"url\":\"https:\/\/www.certitrek.com\/nlpa\/blog\/who-owns-customer-supplier-relationship\/\",\"name\":\"Who Owns The Customer-Supplier Relationship? 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