In doing my latest round of supply chain research on on-demand spend management solutions, I contacted a few solution providers and had some polar opposite experiences.

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I was really impressed with the professionalism of the people at Ketera. They were very responsive, helpful, and just plain knowledgeable and nice. I think that it says a lot about a company. If they are so professional with someone like me, I can only think that they treat their customers real well.

On the other hand, one of the big players never even returned my call. I feel for their “smaller” customers, who probably undeservedly get less favorable treatment than their big ones.