One of our students asked me how their purchasing team can get their internal customers to give them enough time to do their work on purchasing-related requests. I thought that you could benefit as well, so I’ll share my response with you.

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To ensure that internal customers give you enough time to do your job well, you must communicate four things:

1. What you actually do after getting a request for your action

2. Why your work is valuable and has measurable benefit to the organization

3. How you do care about productivity and how you’ve improved your productivity/cycle time over the past few months/years

4. What the consequences are if you are not given enough time

I hope that this helps you, too!